Contact Center

AI-Powered Contact Center

Eight dialing modes, real-time AI coaching, and supervisor tools built for enterprise contact center operations at any scale.

Dialer Modes

Eight modes for every campaign

Match your dialing strategy to your campaign goals. Switch modes per campaign or let AI recommend the optimal mode based on your data.

Erlang-C AI pacing dials ahead of agent availability to maximize talk time and minimize idle.

Fixed ratio dialing (e.g., 3:1) for high-volume campaigns with adjustable aggressiveness.

One-to-one dialing that auto-dials the next contact immediately after disposition.

Agents review contact details and CRM history before initiating each call.

Agent-controlled dialing for sensitive or high-value contacts requiring preparation.

Fully automated outreach with voicemail drop, IVR, and callback scheduling.

Send a personalized SMS before calling. Warm prospects answer at 2x the rate.

Receive warm-transferred leads from the marketplace with full context and consent.

Agent Experience

WebRTC-powered softphone that works in any browser. No downloads, no plugins, no desk phones.

Contact details, deal history, and prior interactions surface automatically when a call connects.

One-click disposition with custom outcomes. AI-generated call summary pre-fills notes for agents.

Pre-recorded voicemail messages dropped with one click when AMD detects an answering machine.

Supervisor Tools

Monitor live calls silently, coach agents privately, or join the conversation directly.

Live campaign metrics, queue depth, agent status, and performance KPIs updated every second.

AI surfaces objection responses, competitor rebuttals, and compliance prompts during live calls.

Every call scored automatically on talk ratio, sentiment, compliance, and outcome. Trend reports by agent.

See how MobDial can increase talk time by 300% and reduce cost per acquisition by 60%.